Returns & Exchanges
It is our hope that you love your Sova essentials. Not the perfect fit? For a simple return for domestic orders, please feel free to shoot us an email at firstname.lastname@example.org
What can I return?
All bedding items are covered for 30 days and are eligible for returns.
How do I make a return?
To initiate a return, just shoot us an email at email@example.com with your order number and reason for returning
What can I exchange?
We offer store credit for all unused, unwashed items within 30 days of your delivery date.
Kindly note, sale items are not eligible for return unless faulty.
What if my item is faulty, damaged, or incorrectly delivered?
We take extreme care in ensuring our goods are of the highest quality. If you experience an issue or error, we want to make it right. Please contact our care team at firstname.lastname@example.org with a photo, written description of the issue and your order number. We’re more than happy to replace any goods that are deemed to be faulty.
Issues with delivery?
Typically, postal carriers are best suited to support delivery issues. Where needed, our team is also here to help. You can contact us at email@example.com
How are refunds processed?
Refunds are issued to the original source of payment, excluding any applicable delivery fees. Please allow up to two weeks from warehouse receipt for returns to be processed.
What happens to my returned products?
We believe in giving used products a second life. All used and faulty returns are donated to local charities or animal shelters.