Refund policy
We are so confident that you will love The One Sheet that we are willing to let you try it for 100 days, risk free. Don't like it? We will buy it back from you!
To start a return, you can contact us at support@sleepsova.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us before making any returns. The 100-day guarantee must be used within 100 days of the delivery date. The guarantee can only be used on up to 1 sheet set and 1 pillowcase set except in cases with multiple defective products.
You can always contact us for any return question at support@sleepsova.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Custom products cannot be returned.
- Unfortunately, we cannot accept returns on clearance sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.